Customer Journey Map - Real challenge to understand our customers' insight
Proactive Customer Service
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Proactive Services: Definition & Benefits (4:32)
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Adding value through proactive CS (3:17)
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Getting to know your new customer (3:34)
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Contingency Planning: Preparing for Potential Customer Issues (3:11)
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Using Surveys to Anticipate Customer Needs (3:37)
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The Importance of Staying Relevant in the Marketplace (4:14)
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Responding to Customer Feedback: Steps & Examples (4:28)
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The Importance of a Standard Operating Procedure in Customer Service (5:15)
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Customer Service Metrics (6:06)
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Chapter Quiz
Check your understanding with these practice questions
