CUSTOMER SERVICE OVERVIEW
Your Instructor
Born in Vietnam, studied business in France and UK, travelled to many cities, but my biggest chance was to unexpectedly meet some great people that have had the greatest impact on my life. One of them was the encounter with Blandine Peillon. In 2006 I came back to Vietnam and found Jolie Siam with Blandine. Since then, the company became the first love and the only love. For me, Jolie Siam is not the safe road, but the journey is full of human adventures and great stories. Being a receptionist, the young is not only trained to be more gentle professional, but also skillful. The receptionist represents her company image. Every 10 seconds of her countless smile or any interaction with guests and internal team truly matter to their company image. Countless of those 10 seconds are what make their career! |
Course Curriculum
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StartRelationship between Customer Services & Satisfaction (5:41)
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StartCultivating Long-Terms Customer Relationships (4:19)
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StartCustomer Retention (5:51)
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StartSocial Media in CRM (6:29)
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StartComparing Business-to-Business & Business-to-Customer Approaches (5:06)
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StartRelationship Selling vs. Traditional Methods: Definition and Purpose (6:30)
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StartMethods of measuring Customer Satisfaction (3:35)
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StartChapter Quiz
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StartWhat is Customer Service? Definition, Type, Role in the Business Development
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StartCustomer Service Department: Role & Tasks
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StartTraditional & Technological Methods of Customer service
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StartImportance of Effective Communication in Customer Service
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StartCommon Barriers to Effective Customer Service